Q. Do you charge for an estimate?
A. No — all estimates are free
Q. How far do you travel for jobs?
A. We serve the Charlotte area including Charlotte, Matthews, Belmont, Fort Mill, Rock Hill, and nearby communities.
Q. What results can I expect?
A. Our goal is simple, we restore the natural beauty and appearance of your stone surfaces.
Q. What types of stone do you work on?
A. We specialize in restoring damaged marble, granite, quartzite, limestone, travertine, and other natural stone surfaces through professional honing and polishing.
Q. I’ve got spots on my marble from lemon or acidic cleaners — can you fix that?
A. Yes! Acidic substances like citrus or certain cleaners can etch marble — a chemical surface reaction that dulls the stone. We specialize in etch removal and can restore the polished finish.
Q. Will the restoration create a lot of dust and mess?
A. Not at all. We use diamond abrasives and water — a dust-free, clean process. We always treat your home with care and respect.
Q. What’s the best way to reach you?
A. Text or email is preferred since we’re often hands-on with projects. You can also leave a voicemail, and we’ll get back to you as soon as possible.
Q. How much does countertop restoration cost?
A. Professional stone restoration is typically a lot less than replacing your countertops.
Q. What can I expect during restoration?
A. You can expect professional, friendly service and countertops that have been professionally restored. We treat your home with care and leave things cleaner and brighter than we found
Q. My cleaners used something acidic and now my stone looks dull. Can that be fixed?
A. Absolutely – dull spots are usually etch marks. Etching isn’t prevented by sealers, but we can polish the surface back to its original shine.
Q. I can’t get rid of water spots – what’s going on?
A. Often, what looks like water stains are actually etch marks from acids in cleaners or products. Professional honing and polishing can restore the surface.
Q. I used a sinus rinse on my vanity and now there are spots – why?
A. Sinus rinses contain salt, which can slowly etch natural stone just like road salt affects cars. We can safely restore it.
Q. What household cleaners should I avoid?
A. Avoid cleaners that are acidic or highly alkaline, such as: Vinegar, bleach, bathroom/grout cleaners, abrasive powders, soft scrub products, degreasers. These can damage your stone. Using a pH-neutral stone cleaner is best.
Q. Are you insured?
A. Yes. We’re fully insured for your peace of mind.
Q. How long does the restoration take?
A. Most restoration projects are completed in a day, depending on the size and condition of the surface.
Q. Can I use my countertops right after restoration?
A. Yes – in most cases you can begin using them the next day. We’ll give you care instructions before we leave.
Q. Do you work on tile or grout?
A. No. We specialize exclusively in natural stone surface restoration such as marble, granite, and quartzite. We do not offer tile or grout services.